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Privacy Policy

Effective July 23, 2021


Welcome to Collectory Sàrl. (“Collectory” or “we”). From its beginnings, Collectory has built its business on the trust of its clients and visitors. We endeavor to understand and deliver services on Art and, at the same time, protect their privacy. Collectory publishes this Privacy Policy to let you know how we will continue to collect, use, and protect personal information about you. It also describes your rights in relation to this information.


This Policy covers information that you give us when you sign up to Collectory’s services, purchase something from us, consign artwork or other goods to us, visit or register for any of Collectory branded websites or platforms, request information, publish information on Collectory pages on social media platforms. We will publish a link to the Policy at the bottom of online properties to which it applies and as often as possible, will include its URL, on paper forms to which it is applicable.





Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified. We will collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us), information we collect about you from other sources and information we collect automatically from you, as described below:


Information We Collect Directly from You

The categories of information that we collect directly from you are personal details (e.g., name, date of birth), contact details (e.g., phone number, email address, postal address), transaction information (e.g., artworks records, shipping details, information about items you own or wish to consign), limited financial information, information about your property in our possession or storage, username and password, and identification information.


We rely on the information you provide to us or that we collect or observe about your individual interactions with us, for example, if you become a client, or register online. If you have registered with us online, we use data collection technologies to collect information that indicates your individual interests in our websites, online platforms and apps, and your response to our emails and marketing campaigns.


Information We Collect from Other Sources

We may add public information about you from external sources, including social media sites. The categories of info we collect about you from other sources are your public profile information, family relationships, and organizational affiliations. We may work to expand our customer base by acquiring names, contact data, financial information, affiliations, and demographic information from other sources such as private companies, public registers, and social media sites. We may also generate information such as appraisals, profiles, and a history of our relationships with you based on the information you have provided or that we have obtained from other sources.


Information We Collect Automatically

We may use common data collection technologies as you visit our websites or platforms or interact with our emails:


  • Our logs gather date, time, information about your browser and system or device configuration, information about how you interact with our digital properties, and an IP address for all visitors to our sites. We use this information for our internal security purposes, for trend analysis and system administration.


  • Cookies can also read and collect data about your browsers as you visit our websites: please read our Cookie Policy for more detailed information about what cookies are, what kinds are used on our sites, and what choices you have.


  • In general, our platform will funnel data you provide about yourself, for example, registration or request for information, back to our data bases and systems.


  • We also use and allow certain other companies to use technologies that are similar to cookies (for example pixels and gifs) when we send you emails. This helps support the delivery of Internet-based content and information to you.





Collectory uses data about you for the following purposes:


  • To manage and assure the integrity of our services.


  • To provide the services and information you request, and manage your account, enquiries and requests and to manage your relationship with us.


  • To send you information about relevant updates and content that you may be interested in.


  • To provide, maintain, and protect our digital properties.


  • To protect against risk of fraud by clients.


  • To protect and defend your rights and property, or third parties.


  • To comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies.





Collectory may disclose or transfer data that identifies you to other companies or entities only as follows:


  • To business partners and vendors that work on our behalf to provide services such as objects audit shipments and logistics, financial operations, technology support, digital services and data storage.


  • To law enforcement or other entities that present valid legal process or in our discretion, unless otherwise prohibited by law, to protect human safety, our rights, or the rights of others.


  • To meet certain legal compliance requirements for example, under AML (anti-money laundering) laws, or customs laws and regulations.


  • As part of a sale, merger, liquidation, or transfer of our business assets.


  • We may transfer information about you to ad technology firms so that they may recognize your devices and deliver interest-based content and advertisements to you. The information may include your name, postal address, email, device ID, or other identifier. The ad technology firm may process the information in hashed or de-identified form. To opt out of third-party cookies, please refer to your browser settings or follow the instructions in our Cookie Policy .





You have a choice about and control over:


  • Receiving marketing messages from us. We may contact you by email, text, or SMS messaging.


  • You may also stop email marketing by using the “opt out,” or “unsubscribe” mechanism at the bottom of our email marketing messages. In most cases, we will give you a choice about stopping just one kind of email or opting out of all email marketing from us.


  • If you have provided data about yourself to Collectory and reside in the European Union (“EU”) you have the legal right to ask us not to process that personal data about you for marketing purposes and to revoke your consent at any time. To make such a request, please contact


  • Whether cookies can be set or read on your browser. You can learn more about controlling cookies placed on your device as you visit our sites in our Cookie Policy .


  • Whether your account is up to date. You may review and edit the Personal Information that is stored in your user account on our website (e.g., your passwords and other contact information) by visiting the “Profile” area of your account on our website or by contacting Collectory via the email address at the end of this policy. We will endeavor to respond to your request as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies, or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.




The mandatory requirement of Collectory’s solutions is to provide a highly reliable platform with maximum continuity of operation, high IT security and protection from cyber attacks.

The most advanced practices and technologies are adopted in any Collectory’s technology. Each software module has been developed according to the dictates of the OWASP (Open Web Application Security Project) guidelines, currently the most advanced in the world in terms of IT security.

The application will be protected by a token-based authentication and profiling system.

Passwords are encrypted using the most advanced algorithms and will not be recoverable even if the database on which they are saved is infringed

This ensures that even in the event of unauthorized access to the system, a malicious third party cannot have access to the users' privileged information or even their access credentials.

This very high level of security is the standard used by the largest banking groups and fully complies with the regulations in force on the protection of personal data (GDPR, FTC - Privacy and Data Security USA).


We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Please be aware, though, that no security measures are perfect or impenetrable. You remain responsible for protecting your username and password and for the security of information you transmit to us over the Internet.


We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:


– Maintain business records for analysis and/or audit purposes.


– Comply with record retention requirements under the law or other relevant legal or regulatory requirements.


– Defend or bring any existing or potential legal claims.


– Deal with any complaints regarding the services.


– Preserve historical records of transactions and property.


We will delete your personal information when it is no longer required for these purposes.





Our websites may contain links to other websites not owned or controlled by Collectory. Those websites may collect information about you. Collectory is not responsible for their practices or content.




For questions about this Privacy Policy please email us at or contact:


Collectory S.à.r.l.

Siège social: L-1882 Luxembourg,

12C, rue Guillaume J. Kroll




Effective July 22, 2021



Collectory uses and allows certain other companies to set cookies and other technologies on the web sites and mobile applications covered by our Privacy Policy (the ‘Sites’). Cookies are text files containing small amounts of information, which are downloaded to your device, or more technically, to the browser that you use on that device, when you visit a site. The entity that placed cookie on your browser can then read the information on that cookie that it set. You can find more information about cookies at:

Our web sites, emails, and mobile applications may contain small, transparent image files or lines of code that help record how you interact with the online services. These tracking technologies are often used in conjunction with cookies (or the unique identifier of your device). For purposes of this Cookie Policy, cookies and other tracking technologies will be referred to, collectively, as “cookies.”


Cookies help us to improve our site and to deliver a better and more personalized service, for instance by storing information about your preferences and allowing us to recognize you when you return to our site.


Our Sites use the following types of cookies:


Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the Sites and use their features, such as accessing secure areas of the Sites. Without these cookies, services like enabling appropriate content based your type of device cannot be provided.


Performance Cookies: These cookies collect information about how visitors use the Sites, for instance which pages visitors go to most often, and if they get error messages from web pages. All information these cookies collect is aggregated and is only used to improve how the Sites work.


Functionality Cookies: These cookies allow the Sites to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.


Social Media Cookies: These cookies are used when you share information using a social media sharing button on the Sites. The social network will record that you have done this. This information may be linked to targeting/advertising activities.



Your Choices About Cookies


We require your consent for cookies to be placed on your device as you visit our Sites. You have the right to decide whether or not to accept cookies. However, they are an important part of how our Sites work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Sites.


You may manage your data collection preferences on the website here . Please note that this preferences manager may not be compatible with all browsers. Alternatively, if you don’t want to allow cookies at all, or only want to allow use of certain cookies, please refer to your browser settings.


You can also use your browser settings to withdraw your consent to our use of cookies at any time and delete cookies that have already been set. The website contains comprehensive information about the process of opting out on different browsers.


If you are in the EU and would like to opt out of third party cookies relating to behavioral advertising, please go to


In the US, the Network Advertising Initiative offers a means to opt out of a number of advertising cookies. Please visit / to learn more.


The web team is responsible for cookies at Collectory. If you have queries about our use of cookies, you can contact them at




For questions about this Cookie Policy please email us at or contact:


Collectory S.à.r.l.

Siège social: L-1882 Luxembourg,

12C, rue Guillaume J. Kroll

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